Legal

Privacy Policy

Last Updated: 12 March 2026

1. Introduction

Velourne Pte. Ltd. ("Velourne", "we", "us", or "our") is committed to protecting the personal data of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in connection with our vehicle arrangement services in Singapore.

We process personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). By contacting us, submitting an enquiry, or using our services, you acknowledge that your data will be handled as described in this policy.

2. Data We Collect

Information you provide directly

• Full name
• Email address
• Phone number
• Details of your booking or enquiry (dates, occasion type, vehicle preferences)
• Address for vehicle delivery (Weekend Retreat Rental)

Information collected automatically

• IP address and browser type
• Pages visited on our website and time of visit
• Referring URL
• Cookie data (see Section 6 and our Cookie Policy)

Legal basis for processing

We collect and process personal data on the basis of: (a) your consent when submitting an enquiry form; (b) the performance of a contract for confirmed bookings; and (c) our legitimate interests in maintaining service quality and communicating with clients.

3. How We Use Your Data

• Responding to enquiries and confirming vehicle arrangements
• Assigning and briefing chauffeurs for your booking
• Coordinating logistics for occasion fleet arrangements
• Sending booking confirmations and follow-up communications
• Improving our services based on anonymised usage patterns
• Complying with applicable legal and regulatory obligations

We do not use your personal data for automated decision-making or profiling. We do not sell your data to third parties.

4. Data Sharing

We share personal data only where necessary:

• Chauffeurs: Drivers assigned to your arrangement receive your name, contact number, and relevant booking details to carry out the service.
• Event coordinators: For occasion fleet arrangements, logistics details may be shared with your nominated coordinator at your direction.
• Analytics providers: Anonymised usage data may be processed by analytics tools (e.g. Google Analytics) subject to their own privacy terms.
• Legal authorities: Where required by Singapore law or a valid legal order.

5. Data Retention

Booking records are retained for five years following the date of the arrangement, in line with standard commercial record-keeping practice. Enquiries that do not result in a booking are retained for twelve months. You may request earlier deletion (subject to legal retention obligations) by contacting us.

6. Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. We use essential cookies (required for operation) and optional analytics and preference cookies. For full details, please see our Cookie Policy. You can manage your preferences there at any time.

7. Data Security

We maintain reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls, encrypted communications, and restricted sharing on a need-to-know basis within our team.

In the event of a data breach that is likely to result in significant harm to affected individuals, we will notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with the PDPA's mandatory breach notification obligations.

8. Your Rights

Under the PDPA, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing where consent is the basis
• Request erasure of data, subject to our legal retention obligations
• Lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

To exercise any of these rights, contact us at privacy@velournes. We will respond within 30 calendar days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy periodically. The revised version will be posted on our website with an updated "Last Updated" date. Continued use of our services after an update constitutes acceptance of the revised terms.

12. Contact

For privacy-related enquiries:

• Email: privacy@velournes
• Address: 9 Raffles Boulevard, #02-17, Singapore 039596
• Data Controller: Velourne Pte. Ltd.